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Online Help:

Based on our experience in the past, Biggiweb Customer Support team has identified frequently reported problems and their immediate assessment or solutions. This Self-Help section attempts to give ready solutions to your most common problems. Browse through the relevant category and click on the topic that matches closest to your problem. There is a very good chance that you will find the solutions to your problem right here.

What is a Browser?
A browser is the software you use to locate and display web pages. The Internet browser, installed with your Internet service, is customized for easy access to Internet content. It allows you to find and store the information you need quickly and easily. Some browsers are Internet Explorer, Netscape, Mozilla, Safari...etc..

What is POP?
A POP (Post Office Protocol) server is a computer that stores your incoming email messages and allows you to retrieve them at your convenience.

What is SMTP?
An SMTP (Simple Mail Transfer Protocol) server is a computer that sends outgoing messages from your email software and delivers them to the appropriate computer on the Internet.

What are my POP and SMTP servers for outlook?
Your POP (incoming) and SMTP (outgoing) mail servers are connected to your domain name.Like in example below.

POP Server email.yourdomain.com (Ex. domain name= "ballar.com" pop Server= email.ballar.com)
SMTP Server email.yourdomain.com (Ex. domain name= "ballar.com" smtpServer= email.ballar.com)

How do I access my email while away from home?

  • Type http://email.yourdomainname into the browser's address field.
  • Click on non-secure or secure E-Mail login.
  • Type your email address (ex. joe@smo.com) and password (ex. **********)
  • Click "Sign in" .

What is FTP?
FTP (File Transfer Protocol) is the default protocol for file transfer.
To transfer or upload files to your web space you will need an ftp client.
here are some ftp-clients FTP Voyager (recommended) , Cute FTP , WS_FTP , ....etc.etc..

How do I access my web space through ftp?
You will need domain information like:
- ftp.yourdomain.com
- Username
- Password

What name servers do I use?

To contact our support team click here


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